HOW DO I RETURN AN ORDER?
If you are not satisfied with your purchase and wish to return an item, please contact us at email@example.com, indicating the order number and the reason for the return. Please note that you have 14 days from receipt of your order to return it, after this period your product will not be accepted for return.
(In accordance with article 44 of the Law 7/1996, of January 15, 1996, of Retail Trade Management, modified by Law 47/2002, of December 19, 2002).
If you decide to return an order, you will bear the shipping costs, the shipment will be certified in order to have a tracking of the package and that it arrives at our warehouses.
Our customer service team will review the return request and send additional instructions if the return is approved. Returned items must be in their original packaging, including all accessories, manuals and documentation. Returned items must be unused, in the same condition as when we sent them to you, and in their original packaging. Stains, folded cards, broken seals or torn plastic sheets will not be accepted. If the condition of the returned product is not acceptable, we reserve the right not to return or exchange it. Products that have been personalized cannot be returned or exchanged. Nor can these underwear products such as bras, panties, breast enhancers or any other product in the style that is personal.
Non-refundable items include items purchased in stores, items purchased incorrectly, and items damaged due to mishandling by customers. Milow™ reserves the right to refuse any returns.
Items mentioned in their description will be guaranteed to be returned within the stated time frame. If they do not work due to a manufacturing defect, they will be returned to the warehouse, and once they have been examined by our team, they will be returned to the customer free of charge.
Personal hygiene items cannot be returned to our warehouse.
WHAT SHOULD I DO IF THE PRODUCT I RECEIVE IS DAMAGED OR INCORRECT?
Please contact our customer service team at firstname.lastname@example.org to initiate the return procedure. Please include the following information:
Proof of purchase
Video or photo of the product to be returned (if applicable)
Complete delivery address
In some cases, a video or photo of the defective product may be requested as proof for refund or replacement of the product.
HOW LONG DOES THIS PROCEDURE TAKE?
Processing of returns can take up to 14 days from the day we receive your return. We will send you a confirmation email once your return has been processed. A full refund will be credited for returned items. For non-defective items, the refund excludes all shipping costs.
A partial refund may be available. The customer may return some items of the order and retain ownership of the others, thus receiving a partial refund to the customer.
WHEN WILL I RECEIVE MY VOUCHER OR REFUND?
All refunds will be credited with a purchase value of the same amount as the order to be returned or a full refund.
Upon receipt of your order, our quality team will examine it to make sure it is in its original condition.
After this process, you will find an e-mail with the purchase value if the customer agrees or return the full amount.
The voucher will be valid for 12 months.
HOW CAN I MODIFY OR CANCEL AN ORDER?
We allow you to modify the details of an order or cancel it within 12 hours of purchase. To do so, please contact our customer service center and create a request by providing the information we ask for. Select the type of inquiry that suits you best and our agents will respond to you as soon as possible.
Please note that after 12 hours, our products are already packed and ready to be shipped, so we will not be able to modify the details of your order.
REGARDING THE RECEPTION OF THE ORDER...
If upon arrival of the order at its destination, the customer has not received it at that time, we will inform you by email to the email provided at the time of ordering so you can come and pick it up at the nearest "post office". If the customer does not perform this action and after 15 days the company decides to return the product to our warehouse, the customer must pay an extra amount to be agreed between the customer and the company to resend the product again.