Remember to check our size guide present in all the models of our collection. We explain how to do it in our size guide Size Guide.
If your size is between two (,5), please choose the next size up. For example, if your size is 39.5 in other footwear, we recommend that you choose size 40.
These shoes are unisex, suitable for everyone.
They are recommended for any type of sport (in particular running, walking or going to the gym), and also for dressing up, to wear them anywhere and be the envy of everyone.
Milow™ shoes are one of the most comfortable shoes on the market because they feature our TPR polymer insoles which create cushioning support with every step you take.
The Milow™ shoes feature lightweight breathability that makes this design perfect for any form of training or wear anywhere.
Yes, our transportation services remain open despite the COVID-19 outbreak and regulations.
It takes between 24/48 working hours to ship them. Depending on the stock we will send it from one warehouse or another.
We are moving in delivery times between 6-12 days to anywhere in the world. These delivery times may be affected by dates with a lot of world-wide parcel movement or extraordinary dates for our company.
Don't worry, depending on stock we sometimes ship in different packages so that the waiting time is not too long. You will receive the rest of your purchase shortly.
Do not worry, we work with different shipping companies such as GLS, Correos, or Ctt Exprés, which normally if they do not find someone at the address, they call or leave a notice of arrival of a package so that you can receive it at another time.
It is not normal for orders to be delayed, we have thousands of them delivered daily anywhere in Spain, but there are specific dates when the shipping companies are over saturated with the volume with which they work and may be delayed a few days. We will compensate you if this is the case.
To track your order successfully, simply click here. But first of all, follow the guide below on how to track your order successfully.
1. Enter your order number (always preceded by #342 so that the system recognizes it, it doesn't matter if your order number is composed of 4 digits like #1234).
2. Enter the e-mail address you used to make the purchase so that we know it is really you.
3. Click on "Check the status of my order!"
We will give you an estimated delivery date for your package.
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Don't worry, sometimes it can take up to 48 hours to activate the order tracking from the moment the order is placed. If after that time and following all the steps indicated above you can not track it, please contact us here and we will respond within 24 hours.
Some of our customers ask us if that kind of SMS or e-mails are from us as they have only bought from our website on-line, and we always tell them that it is totally FALSE. Please do not click on that link as it may be a virus or you may be charged something in your account.
RETURNS AND EXCHANGES
If more than 12h have passed, we regret to inform you that no order can be cancelled as we process orders within 12h maximum.
If this period has not yet expired, please write us with all your data here and we will solve the problem within 24 hours.
If they are products that deal with personal hygiene, once they have been used, we cannot accept returns.
If you have a problem with the performance of the product and want us to send you a new one here.